Opatija 21 d.o.o. continuously takes measures to ensure that its websites are accessible in accordance with the Act on the Accessibility of Websites and Mobile Applications of Public Sector Bodies (Official Gazette, No. 17/2019) (hereinafter: the Act), which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies into Croatian legislation.
Opatija 21 d.o.o. recognises the importance of ensuring digital accessibility for all users, with particular emphasis on facilitating access to public services and information for persons with disabilities. It applies, to the greatest extent possible, relevant laws, regulations, and good practice through the continuous improvement of user experience, implementing applicable accessibility standards in line with the Web Content Accessibility Guidelines (WCAG 2.1) of the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), the organisation responsible for standardising web technologies.
This Accessibility Statement applies to the website of Opatija 21 d.o.o. (https://opatija21.hr).
Level of compliance
The websites of Opatija 21 d.o.o. are largely compliant with the provisions of the Act. Below is an explanation of the parts that are not compliant with the provisions of the Act (content that is not accessible) and/or to which the exceptions prescribed by the Act apply.Omogućavanje izbornika pristupačnosti
The website opatija21.hr provides a Web Accessibility Add-on (DJ-Accessibility plugin) which enables the site opatija21.hr to improve compliance with the Web Content Accessibility Guidelines (WCAG 2.1, ADA).
The accessibility menu on the opatija21.hr website can be activated by clicking the accessibility menu icon that appears in the bottom left-hand corner of the page. Once opened, select the option that best suits your needs (e.g. larger text, higher contrast, highlighted links, etc.).
Non-accessible content
Certain content on the website may be considered inaccessible for the following reasons:
Non-compliance with the Act
- On some pages, the text structure and correct reading order cannot be programmatically determined, which makes it difficult to read the pages using assistive technologies.
- Documents published in PDF format are not fully accessible, for example in terms of contrast, use of colours, and text structure. In scanned PDF files, the ability to read content using assistive technologies is limited or not available.
Disproportionate burden
- For all non-compliances listed in the previous section, Opatija 21 d.o.o. temporarily invokes the exception on the grounds of disproportionate burden within the meaning of Article 8 of the Act.
Content not covered by the scope of applicable legislation
- In accordance with Article 3 of the Act, PDF files published before 23 September 2018 are classified by Opatija 21 d.o.o. as archival and are therefore exempt from the application of the Act.
If you wish to receive any of the inaccessible content from the Opatija 21 d.o.o. website in an accessible format, you can request it by contacting the Information Officer of Opatija 21 d.o.o. via email at:
Please provide the following information:
- Your name and e-mail address,
- The address (URL) of the page or document you wish to receive in an accessible format,
- The file format in which you would like to receive the requested content (e.g., PDF file exported from the original Office document).
Opatija 21 d.o.o. will respond to your request within the statutory period of 15 days from the date of receipt.
Preparation of this Accessibility Statement
This Statement was prepared on 3 November 2024.
Feedback and Contact Information
If you notice any accessibility non-compliance on the Opatija 21 d.o.o. website that is not mentioned in this Accessibility Statement, you can inform us by contacting the Information Officer of Opatija 21 d.o.o. via email at:
Please provide the following information:
- Your name and e-mail address,
- The address (URL) of the page or document containing the accessibility non-compliance,
- A description of the observed accessibility non-compliance.
For more information about the right to access information and the reuse of information created, held, managed, or supervised by Opatija 21 d.o.o., please read HERE.
Monitoring Compliance and Inspection
The body responsible for monitoring the compliance of websites and mobile applications of public sector bodies with accessibility requirements, and for overseeing the implementation of the Act on Accessibility, is the Commissioner for Information of the Republic of Croatia. In the event of unsatisfactory responses to a notice or a request for feedback regarding the accessibility of these websites, users may contact the Commissioner for Information by phone at 01/2099 100.
Website: www.pristupinfo.hr
e-mail: